About Shipping
DollLoveOnline sex doll shop offers Free Worldwide Shipping with tracking number. For more information, please refer to the sections below.
Shipping Time Frame
US Stock / EU Stock Dolls:
- 2~7 business days;
Custom Dolls / Out of Stock Dolls:
- around 12 business days for mini dolls (under 130cm);
- around 25~45 business days (depending on your location) for dolls higher than 130cm;
Note: Some dolls may take up to 3 weeks (2 weeks manufacturing time and 5-12 days for shipping). For more information, please contact us via email at [email protected].
A tracking number will be provided once the item is ready to ship. You will be able to track your product at every step during the transit.
Cost of Shipping
We offer worldwide free shipping on any order. No hidden fees guarantee.
Special Arrangements for Discreet Shipping
By default, the doll will be shipped to the address you provided when placing the order. However, you could also require the special delivery instruction:
- Deliver at a particular time;
- Choose to nearby shipping company facility to pick it up;
Please leave us a note in the “order note” field or send us an email at [email protected] for the special delivery request.
Your anonymity is the top priority! We keep things as discreet as they need to be. Your package will be in a neutral box. There is no information on the package that will reveal the content of the item in the box. You are the only one with knowledge of the content inside the box.
Shipping Destinations
We can deliver your sex doll in most countries, including Asia, Europe, and North America. We can even deliver to a remote location in any of these regions. Please contact us via email at [email protected] if you are not from these areas.
Shipping Companies
Depending on the destination address, your item will be shipped via FedEx, UPS, DHL, or USPS.
Shipping Procedure
Your love doll will be manufactured expertly and with care. The following procedure will take place after you place the order:
- An order confirmation will be email to you after we receive the payment;
- We start manufacturing your doll;
- Once the sex doll is ready to ship, we will send you a notification along with the tracking number;
- You check the shipping status with the tracking number;
- Item will be delivered to your home or any location that’s suitable for you.
About Returns
All our dolls have gone through the official quality check before leaving the factory.
If the product has issues such as original flaws or logistic damage, we will replace it for you within 7 days after you receive the doll. To be eligible for a return, your item must be unused. If the damage is incurred by the customer, we cannot replace it with a new one. However, in accordance with the damage, we can supply instructional videos and tools for you to do a repair. Please note that customers are responsible for any return shipping costs.
We can’t accept returns for customized or personalized orders.
Please contact us via email at [email protected] with your order number before returning the item.
We can’t accept returns for custom or personalized orders.
Please contact us via email at [email protected] with your order number before return the item.
Exchange
The exchange will be made after receiving the returned package and confirming that the doll is intact and unused. After verified, we will arrange a second shipment for you timely.
Warranty
DollLoveOnline enjoys a two-month warranty and guarantees defects in the manufacturing process free of charge. Although we make a quality inspection and testing for each sex doll before delivery, please check the product when you receive it because our warranty only covers “unused products”. For instance, if you find the sex doll any damage or defects when you open up the carton, please contact us ([email protected]) with photos and videos within one day. We will get it to refund or arrange a second shipment for you as soon as possible after verifying your provided information.
